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Submit your request in a support ticket via #contact-support (click either “GTA Support” or “Red Dead Support”).
Instructions are available by typing “!live.role” in any TRP discord channel.
Player Reports filed as “harassment” or which, on review, relate to Community Rules 11 and/or 16, are escalated to the top of our priority list. That does not inherently mean they are resolved first. It does mean that they’re reviewed by Lead CMs and server owners before action is determined. It also means that Lead CMs and server owners set aside any pending reports they’re working on to focus on the player safety related issues until they’re resolved. Our Lead CMs, in coordination with server owners, pursue ongoing co-learning to better recognize and address abusive behaviors and handle harassment reports.
Our last round of CM application review was at the end of January. We reviewed 41 applications, moved 14 forward to interview, and extended an offer to train for CM to 11. Of those 11, 5 were already on staff as Community Support or Ambassador, and all of these 5 are in the final phases of CM training. Of the 6 who were not on staff when they started CM training, we have 1 moving to the final steps of training while the rest chose not to complete the process. CM training looks like: 2 weeks to 1 month with
In short, for all roles we look for collaborative roleplayers who are active both on server and in Discord. Their rule violation history doesn’t need to be flawless, but we do expect that players demonstrate they’re coachable and readily willing to take responsibility for their actions. In general, we ask for a commitment of 3 days per week that staff members are available to accomplish the expectations of their role. Applications are always “open” for submission, however we announce the dates we’re reviewing applications in Discord announcement channels about 2 weeks in advance. For more detailed, role-specific information: Staff Applications
Rarely, yes. Rule breaks that caused a significant negative impact on others’ RP (e.g. VDM/RDM, exploiting, stream sniping, NVL) are grounds for removal from allowlisted roles. A player who has been removed from an allowlisted role due to rule breaks may be subject to review prior to re-hire. Re-hire approval would be dependent on the player’s activity and rule compliance over the previous 60-90 days.
Let’s start by establishing a shared vocabulary! We like to avoid using terms like “Quality RP” or “Realistic RP” as descriptors of success or goals. We’ve instead opted to set goals based on verbiage we can more easily quantify. Specifically: authentic, collaborative, and lore friendly roleplay. Authentic RP isn’t necessarily realistic, but it is true to character, true to the time period and setting, and serves the purpose of collaborative story building. Collaborative RP is the practice of co-creating stories with others; this looks like all participants in a given scene are included in determining the scene’s direction and outcome.
Not at this time. However! If you have concerns about a community manager’s actions or conduct on off-server, we have simplified our process to give you a direct line of review with server owners. Report a CM: Click the “Report a CM” button and complete the form. This will open a ticket viewable by server ownership only, which will remain confidential. With your permission, we may add Lead CMs to the ticket for additional review in some cases. Non-CM staff can be reported via the standard player report system. Only CMs can see player reports. CMs are held to a
EU prime time is a challenge for both the GTA and RDR servers. We don’t have a plan to address this specific timezone at this time, however we believe that as the overall player populations grow, this timeframe will also. We’ve got server owners, devs, and members of all other staff teams in this timezone as well, so it’s certainly on our radar! For ways you can help, see "Can players help the server population grow?"